Support
Neiv is a navigator for Ukraine that estimates your position when the GPS signal is lost or spoofed.
Support, complaints and service claims: the in-app form (Settings → Feedback and help) or support@neiv.app. If the feedback screen shows a Telegram link, also the bot @neiv_response_bot.
Automatic AI analysis of messages happens only with your separate permission in the form; withdraw it in Settings → Data and privacy. It is not applied to email or to messages to the bot.
Privacy and personal data: privacy@neiv.app
Our response target is 5 working days. This is a target, not a guarantee for every reply; mandatory statutory deadlines remain in effect.
What the app does
GPS remains the primary source of position. When GPS disappears or lies, the position is estimated from the car speed (standard OBD port) and the phone gyroscope and matched to the road graph; this dead reckoning is labelled DR. The estimate has an error margin and depends on the phone, the car and the third-party OBD adapter. Neiv is an informational navigation tool and does not replace your attention, road signs or other sources of orientation.
Adapter and compatibility
- DR requires a compatible iPhone, vehicle and OBD adapter, purchased separately.
- An OBD-II port, ELM327 label or Bluetooth capability does not guarantee iOS or Neiv compatibility.
- Check the requirements and the adapter catalogue in the app before purchasing a subscription, and test your equipment combination during free use, safely and before driving.
Subscription: manage, cancel, restore
- Basic GPS navigation is free. DR requires the “Neiv DR Protection” subscription (monthly or annual, auto-renewable) or available free minutes.
- Manage it in iPhone Settings → your name / Apple Account → Subscriptions, or at https://apps.apple.com/account/subscriptions. You can cancel auto-renewal at any time; to avoid the next charge, we recommend doing so at least 24 hours before the period ends.
- Deleting Neiv, stopping journeys or an in-app block does not cancel the Apple subscription.
- The subscription works on all of your devices signed in to the same Apple account. “Restore Purchases” brings the confirmation back on a new device and after a reinstall. If the subscription is not confirmed despite valid payment, contact support@neiv.app.
- This subscription does not support Apple Family Sharing.
A problem with the service
We ask you first to describe the problem and desired resolution to support@neiv.app. This is voluntary and does not limit access to Apple, the State Service of Ukraine on Food Safety and Consumer Protection, another competent authority or a court.